We want every guest to enjoy a clean, safe and comfortable stay. Please read and follow these house rules during your visit.

By booking or staying at one of our properties, you agree to follow these rules.

1. Check-in and Check-out

Check-in is from 4:00 PM.

Check-out is by 10:00 AM.

Early check-in or late check-out must be agreed in advance and is subject to availability.

Unauthorised late check-out may result in additional charges.

2. No Smoking

Smoking is not allowed inside any property.

This includes cigarettes, vapes, e-cigarettes, cigars and any other smoking products.

If smoking takes place inside the property, additional cleaning and deodorising charges may apply.

3. No Parties or Events

Parties, events, gatherings and loud social activity are not allowed.

Only registered guests are permitted to stay at the property.

Visitors must be agreed in advance.

We reserve the right to end a stay without refund if there is a serious breach of this rule.

4. Noise and Neighbours

Please respect our neighbours.

Noise must be kept to a reasonable level at all times, especially between:

10:00 PM and 7:00 AM

Guests must avoid shouting, loud music, door slamming, or any behaviour that may disturb neighbours.

5. Guest Numbers

The number of guests must not exceed the number agreed in the booking.

Extra overnight guests are not allowed without written approval.

Additional charges may apply for unauthorised guests.

6. Pets

Pets are not allowed unless agreed in writing before arrival.

Where pets are accepted, guests must keep the property clean, prevent damage, and ensure pets do not disturb neighbours.

Additional cleaning or damage charges may apply.

7. Care of the Property

Please treat the property with care and respect.

Guests must report any damage, fault, leak, breakage or maintenance issue as soon as possible.

Please do not move large furniture without permission.

Guests may be charged for damage, missing items, broken items, lost keys, or excessive cleaning.

8. Cleanliness

The property should be left in a reasonable condition at check-out.

Please wash used dishes, remove rubbish to the correct bins where possible, and leave the property tidy.

Excessive mess, stains, rubbish, or additional cleaning may result in extra charges.

9. Keys and Access

Please take care of keys, fobs, permits, lockbox codes and access devices.

Lost keys, lost permits or damaged access devices may be charged to the guest.

Access codes must not be shared with anyone outside the booking.

10. Safety

Guests must not tamper with smoke alarms, carbon monoxide alarms, locks, boilers, electrical systems, Wi-Fi routers, CCTV, fire doors or safety equipment.

Candles, open flames and unsafe electrical items are not allowed.

Please make sure doors and windows are locked when leaving the property.

11. Wi-Fi and Internet

Wi-Fi is provided for normal, legal use.

Guests must not use the internet for illegal activity, downloading unlawful material, fraud, harassment, or anything that may affect the service for others.

Please do not reset or remove the router.

12. Heating and Appliances

Please use heating, hot water, kitchen appliances and laundry appliances responsibly.

Do not adjust locked thermostats, boilers, routers, meters, fuse boards or technical equipment unless instructed by us.

If something is not working, please contact us.

13. Parking

Parking arrangements vary by property.

Where parking permits, private parking, or visitor parking are required, this must be arranged in advance where possible.

Guests are responsible for parking legally and following local parking restrictions.

My Short Lets is not responsible for parking fines, tickets, clamping, towing, or penalties caused by incorrect parking.

14. Bins and Recycling

Please use the correct bins where instructions are provided.

Rubbish should not be left outside the property unless it is in the correct bin or designated collection area.

Excess rubbish or incorrect disposal may result in additional charges.

15. Maintenance and Access

We may need to access the property for maintenance, cleaning, inspection, safety checks or emergencies.

Where possible, we will give reasonable notice.

In an emergency, we may access the property without prior notice.

16. Illegal or Unsafe Behaviour

The property must not be used for illegal, unsafe, immoral or disruptive activity.

This includes drug use, violence, criminal activity, nuisance behaviour, commercial filming, unauthorised business use, or anything that puts guests, neighbours or the property at risk.

A serious breach may result in immediate termination of the stay without refund.

17. Before You Leave

Before check-out, please:

wash used dishes;
place rubbish in the correct bins;
turn off lights and appliances;
close windows;
lock the doors;
return keys or permits as instructed;
let us know about any damage or issues.

Thank you for helping us keep the property clean, safe and ready for the next guest.

MyShortLets House Rules